Refund and Returns Policy

First:

In the event of any manufacturing defect or product damage:
Jamjoom Store customers have the right to replace or return the product that contains a manufacturing defect or damage, and the customer has the right to choose one of the following options after Jamjoom Store receives the product and ensures that it complies with the conditions:
Refunding the value of the product via bank transfer, and this procedure takes 10 working days.
Replacing the damaged product with any new product of the same value or paying the difference, if any.

Notes:

• The customer does not bear any shipping charges in the event that the reason for the replacement or return is the presence of damage or a manufacturing defect.
The customer does not bear any shipping charges if the order on the part of “Jamjoom Store” is due to a shortage or a product different from the customer’s order

Second:

In the event of a desire to replace or return the product without any manufacturing defect:
Jamjoom Store customers have the right to replace or return the product. In this case, the customer bears the shipping costs. The customer also has the right to choose one of the following options after Jamjoom Store receives the product and ensures that it complies with the conditions:
Returning the value of the product after deducting the shipping value via bank transfer, and this procedure takes 10 working days.
Replacing the product with another product of the same value or paying the difference, if any.

Notes:

• The customer shall bear any shipping fees in case the reason for the replacement or return is without the presence of damage or a manufacturing defect.

Third:

For your safety, underwear is not returned
• If the error on the part of Jamjoom Store is due to a shortage or a different product, or in the event of a manufacturing defect or damage, the customer will be compensated with a new product or the value of the product will be returned to the customer’s account. This procedure takes 10 working days.

Shopping Cart